03 9305 7035
72 Bridgewater Road,
Craigieburn, 3064

Faqs

Questions (3)

Should I bring my existing X-Rays, scans or results with me?

Yes, if you are having your initial consultation, we encourage you to bring your X-Rays, scans and results with you.

Can I claim my appointment?

You can claim your appointments if you have the following:

  • Private Health Insurance with osteopathy cover – bring your private health insurance card and we can process your claim on the spot. You will need to pay the gap amount on the day.
  • EPC or CDM plans – Please note, we do NOT BULK BILL. You will need to pay for your appointment in full on the day.  To claim your medicare rebate, once your appointment is paid, we can either provide you with a receipt to send to Medicare and Medicare will reimburse you $52.95 (making your overall out of pocket expense $37.05 for an initial and $27.05 for a subsequent consultation) or we can process the rebate electronically using our HICAPS machine at the time of your appointment;  you pay for your consultation by Eftpos or Credit card, we swipe your Medicare card and enter details of your EPC referral, we swipe your bank ATM card for reimbursement and Medicare reimburses your rebate of $52.95 into your cheque or savings account within 24 hours.
  • Veteran’s affairs (DVA) – patients need bring their referral letter from their GP (DVA White Card holders will also need to bring their pre-approval from DVA before their consultation). You do not need to pay anything upfront. We will process their claim for treatments ourselves.
  • TAC and Workcover – as of 1 November 2016 our Practitioners will no longer be seeing new patients claiming on Workcover or TAC.  Existing patients are required to make payment for treatment up front on the day, and a receipt will be issued for you to claim a rebate through your workplace or Workcover/TAC insurance company.

I have a referral under the EPC/CDM plan from my GP. How does this work?

If you are referred from your GP under the CDM (Chronic Disease Management) plan, formerly the ‘EPC (Enhanced Primary Care) plan’, then you will need to bring your GPs paperwork in with you. Your GP referral entitles you to a number (up to five maximum) of osteopathic treatments partially covered by Medicare. Your GP will decide how many treatments you are allocated.

Please note, we do NOT BULK BILL. You will need to pay for your appointment in full on the day.

To claim your medicare rebate, once your appointment is paid, we can either provide you with a receipt to send to Medicare and Medicare will reimburse you $52.95 (making your overall out of pocket expense $37.05 for an initial and $27.05 for a subsequent consultation) or we can process the rebate electronically using our HICAPS machine at the time of your appointment.

Electronic Medicare Rebate;
Pay for your consultation by Eftpos or Credit card.
We swipe your Medicare card and enter details of your EPC referral.
We swipe your bank ATM card for reimbursement.
Medicare reimburses your rebate of $52.95 into your cheque or savings account within 24 hours.

If you have any queries regarding our payment process, simply call us on 9305 7035 and we will further discuss this with you.

Osteopathy (1)

Will an osteopathic treatment hurt?

Again, each individual will experience treatment differently. As with any osteopathic consultation, we encourage you to make us aware if you are experiencing any discomfort during treatment as this can usually be easily addressed- by simply changing the position you’re lying in or moving a body part slightly. After any osteopathic treatment it is not unusual to feel tender. We call this ‘post-treatment soreness’ and it can be a normal response to treatment. It can last anywhere between a couple of hours, to 2 days after a session. This is because during a treatment your body is changing the way that it has been functioning since your injury. Other people experience no post-treatment soreness at all.

Appointments (5)

What happens during a consultation?

As with any osteopathic consultation, firstly a detailed history is taken in regard to your complaint. Based on your condition, a relevant osteopathic examination is done to help us diagnose the problem and how it is affecting the rest of your body. This examination usually involves you completing simple movements and actions to help us work out where your discomfort is coming from. Your osteopath will palpate different body areas to work out what is affected by your condition. Depending on the nature of your condition, you may need to remove some layers of outer clothing to help us gain a better understanding of what’s going on. We have gowns available for those who wish to use them. Once we determine the cause of your pain, we will discuss this with you and explain the proposed treatment plan.

Do I need a referral to see and Osteopath?

Do you don’t need a referral. You can simply contact us on 9305 7035 to arrange an appointment.

Can I claim my appointment?

You can claim your appointments if you have the following:

  • Private Health Insurance with osteopathy cover – bring your private health insurance card and we can process your claim on the spot. You will need to pay the gap amount on the day.
  • EPC or CDM plans – Please note, we do NOT BULK BILL. You will need to pay for your appointment in full on the day.  To claim your medicare rebate, once your appointment is paid, we can either provide you with a receipt to send to Medicare and Medicare will reimburse you $52.95 (making your overall out of pocket expense $37.05 for an initial and $27.05 for a subsequent consultation) or we can process the rebate electronically using our HICAPS machine at the time of your appointment;  you pay for your consultation by Eftpos or Credit card, we swipe your Medicare card and enter details of your EPC referral, we swipe your bank ATM card for reimbursement and Medicare reimburses your rebate of $52.95 into your cheque or savings account within 24 hours.
  • Veteran’s affairs (DVA) – patients need bring their referral letter from their GP (DVA White Card holders will also need to bring their pre-approval from DVA before their consultation). You do not need to pay anything upfront. We will process their claim for treatments ourselves.
  • TAC and Workcover – as of 1 November 2016 our Practitioners will no longer be seeing new patients claiming on Workcover or TAC.  Existing patients are required to make payment for treatment up front on the day, and a receipt will be issued for you to claim a rebate through your workplace or Workcover/TAC insurance company.

I have a referral under the EPC/CDM plan from my GP. How does this work?

If you are referred from your GP under the CDM (Chronic Disease Management) plan, formerly the ‘EPC (Enhanced Primary Care) plan’, then you will need to bring your GPs paperwork in with you. Your GP referral entitles you to a number (up to five maximum) of osteopathic treatments partially covered by Medicare. Your GP will decide how many treatments you are allocated.

Please note, we do NOT BULK BILL. You will need to pay for your appointment in full on the day.

To claim your medicare rebate, once your appointment is paid, we can either provide you with a receipt to send to Medicare and Medicare will reimburse you $52.95 (making your overall out of pocket expense $37.05 for an initial and $27.05 for a subsequent consultation) or we can process the rebate electronically using our HICAPS machine at the time of your appointment.

Electronic Medicare Rebate;
Pay for your consultation by Eftpos or Credit card.
We swipe your Medicare card and enter details of your EPC referral.
We swipe your bank ATM card for reimbursement.
Medicare reimburses your rebate of $52.95 into your cheque or savings account within 24 hours.

If you have any queries regarding our payment process, simply call us on 9305 7035 and we will further discuss this with you.

I still have more questions ….

Please call us on 9305 7035 and we would be happy to discuss this with you.

Treatment (8)

Will an osteopathic treatment hurt?

Again, each individual will experience treatment differently. As with any osteopathic consultation, we encourage you to make us aware if you are experiencing any discomfort during treatment as this can usually be easily addressed- by simply changing the position you’re lying in or moving a body part slightly. After any osteopathic treatment it is not unusual to feel tender. We call this ‘post-treatment soreness’ and it can be a normal response to treatment. It can last anywhere between a couple of hours, to 2 days after a session. This is because during a treatment your body is changing the way that it has been functioning since your injury. Other people experience no post-treatment soreness at all.

How long does an Osteo consultation take? How much does it cost?

Initial osteopathic sessions are booked at up to 1hour for new patients and cost $90.

Subsequent osteopathic consultations are 30minutes and cost $80.

A discount of $5 off the standard cost is offered to children under the age of 18.

How many treatments will I need?

Different conditions and individuals will require a different number of treatments to help get you back on track. In general, the longer you have had a condition, the longer it may take to resolve or become properly managed. It is likely that we will give you ‘homework’, which may include: stretching techniques, exercise advice, the use of heat or ice and referral advice.

Should I bring my existing X-Rays, scans or results with me?

Yes, if you are having your initial consultation, we encourage you to bring your X-Rays, scans and results with you.

Do I need a referral to see and Osteopath?

Do you don’t need a referral. You can simply contact us on 9305 7035 to arrange an appointment.

Can I claim my appointment?

You can claim your appointments if you have the following:

  • Private Health Insurance with osteopathy cover – bring your private health insurance card and we can process your claim on the spot. You will need to pay the gap amount on the day.
  • EPC or CDM plans – Please note, we do NOT BULK BILL. You will need to pay for your appointment in full on the day.  To claim your medicare rebate, once your appointment is paid, we can either provide you with a receipt to send to Medicare and Medicare will reimburse you $52.95 (making your overall out of pocket expense $37.05 for an initial and $27.05 for a subsequent consultation) or we can process the rebate electronically using our HICAPS machine at the time of your appointment;  you pay for your consultation by Eftpos or Credit card, we swipe your Medicare card and enter details of your EPC referral, we swipe your bank ATM card for reimbursement and Medicare reimburses your rebate of $52.95 into your cheque or savings account within 24 hours.
  • Veteran’s affairs (DVA) – patients need bring their referral letter from their GP (DVA White Card holders will also need to bring their pre-approval from DVA before their consultation). You do not need to pay anything upfront. We will process their claim for treatments ourselves.
  • TAC and Workcover – as of 1 November 2016 our Practitioners will no longer be seeing new patients claiming on Workcover or TAC.  Existing patients are required to make payment for treatment up front on the day, and a receipt will be issued for you to claim a rebate through your workplace or Workcover/TAC insurance company.

I still have more questions ….

Please call us on 9305 7035 and we would be happy to discuss this with you.

I have a referral under the EPC/CDM plan from my GP. How does this work?

If you are referred from your GP under the CDM (Chronic Disease Management) plan, formerly the ‘EPC (Enhanced Primary Care) plan’, then you will need to bring your GPs paperwork in with you. Your GP referral entitles you to a number (up to five maximum) of osteopathic treatments partially covered by Medicare. Your GP will decide how many treatments you are allocated.

Please note, we do NOT BULK BILL. You will need to pay for your appointment in full on the day.

To claim your medicare rebate, once your appointment is paid, we can either provide you with a receipt to send to Medicare and Medicare will reimburse you $52.95 (making your overall out of pocket expense $37.05 for an initial and $27.05 for a subsequent consultation) or we can process the rebate electronically using our HICAPS machine at the time of your appointment.

Electronic Medicare Rebate;
Pay for your consultation by Eftpos or Credit card.
We swipe your Medicare card and enter details of your EPC referral.
We swipe your bank ATM card for reimbursement.
Medicare reimburses your rebate of $52.95 into your cheque or savings account within 24 hours.

If you have any queries regarding our payment process, simply call us on 9305 7035 and we will further discuss this with you.